The Amazon App Store does not support subscription upgrades or downgrades within an app. If you are currently subscribed to knitCompanion Essentials via the Amazon App Store, you will need your existing subscription to expire in order to purchase Setup+Essentials. This will ensure you do not have 2 subscriptions running in parallel. To accomplish this please follow the steps below.
- Cancel the auto-renew on your existing Amazon Essentials Subscription. Learn How
- Wait for your existing subscription to expire. *
- Once your existing subscription has expired you will be able to subscribe to Setup+Essentials.
* If you do not want to wait for your existing subscription to expire, you can contact Amazon directly to request a refund. This will be granted at Amazon’s discretion and can not be undone.